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WHAT IS GHALE?

GHALE is an emergency call  routing platform which conforms to the European PEMEA standard.

DEDICATED API SERVICE

Applications connect to PEMEA by using a API GHALE.

 

ACCESS TO THE PEMEA NETWORK

GHALE facilitates fast, affordable access to the PEMEA network.

 

ADVANCED SERVICES

PSAPs can connect to PEMEA and benefit from the advanced services on offer via GHALE APIs.

 

This latest-generation platform was developed from our ongoing commitment to the European NEXES project 
(NEXt generation Emergency Services) to provide advanced communication between the public and emergency services.

 

GHALE Services

 

For more information, download the document.

Video

GHALE – The emergency call routing platform

 

Thanks to the GHALE platform and its conformity to the European PEMEA standard, emergency service smartphone apps and emergency call handling centres are interconnected.
All European citizens in need of urgent assistance are connected to their closest emergency service provider in a time of need.

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EMERGENCY SERVICE APP PROVIDER

Do you provide emergency service smartphone apps? Choosing the GHALE platform will offer you:
A LOW-COST AND EASY-TO-IMPLEMENT SERVICE THROUGH A SIMPLE API
Advantages

A LOW-COST AND EASY-TO-IMPLEMENT SERVICE THROUGH A SIMPLE API

CONFORMITY TO THE EUROPEAN PEMEA STANDARD
Advantages

CONFORMITY TO THE EUROPEAN PEMEA STANDARD

STANDARDISATION
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STANDARDISATION

Providing people with disabilities with access to call handling centres conforming to PEMEA standards using advanced systems.
PRIVACY AND GDPR COMPLIANCE
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PRIVACY AND GDPR COMPLIANCE

Offering users a secure app which respects the need to protect their personal data. Ensuring that user personal data is only provided to the destination PSAP and is not stored or made available to any other entity.
USER REASSURANCE
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USER REASSURANCE

Avoiding difficulty in times of need by allowing users to contact 112 using their favourite app.
SYSTEM COMPATABILITY
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SYSTEM COMPATABILITY

Allowing a larger number of users to be connected to their nearest emergency centre in times of need.

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EMERGENCY CALL HANDLING CENTRE

Do you represent an emergency call handling centre? Choose the GHALE platform for:
DATA RELIABILITY
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DATA RELIABILITY

Emergency apps which use GHALE are certified in accordance with PEMEA standards: guaranteeing reliability of received information
COMPATIBILITY
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COMPATIBILITY

The GHALE platform is interoperable, it avoids proprietary solutions with limited geography of usage – Enable Roaming
EASE & SECURITY
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EASE & SECURITY

The secure solution offered by GHALE is easy to implement and maintain
TAILOR-MADE TOOLS
Advantages

TAILOR-MADE TOOLS

Integrated plugins and extensions allow for an easy understanding of the “total conversation” mode, a combination of voice, video and text in real time as a means of communicating with emergency services.
TRANSITION TOWARDS NGES
Advantages

TRANSITION TOWARDS NGES

By working with GHALE, emergency services can guarantee a smooth, cost-effective transition towards the New Generation of Emergency Services (NGES), whilst simultaneously benefiting from the compatibility of apps used and user accessibility.

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Contact us!

Contact information

Address
Campus de Montegancedo – Centro de empresas
28223 Pozuelo de Alarcón, Madrid - ESPAGNE
Telephone
+34 917 455 842

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